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TravelWatch's Work

Since its formation TWNW has established a relationship with a wide range of stakeholders, and has addressed a number of key issues within the transport agenda in the region. It is increasingly being seen as an important sounding board for consultation on transport policy issues.

TWNW is keen to continue with its growing track record of project/ consultancy work. TWNW has within its membership a considerable depth of resource of experienced public transport users together with professional transport expertise. This makes the organisation well capable of carrying out passenger based research to inform and assist Transport for the North, Regional and Local Authorities, PTEs and Operators in their transport planning and operational functions.

Examples of topics that have been debated at conferences

  • North West rail electrification
  • Light Rail
  • Local bus services and Community Transport.
  • Transport for the North.
  • National Express coach services.
  • Network Rail in the North West
  • Merseyside's transport network
  • Northern Rail, Transpennine Express and Avanti West Coast rail services
  • Bus franchising proposals in Greater Manchester

Consultation responses have included -

  • Community Rail 
  • Transport for the North's Strategic Plan
  • Information about bus services
  • The health of the bus market
  • Improving assisted rail travel
  • The Williams Rail Review
  • Bus franchising in Greater Manchester
  • Accessibility of rail replacement services

Study reports and research projects have included -

  • Concessionary bus passes
  • West Coast Main Line improvement works
  • Integration between rail and bus at rail stations
  • Briefing for the Mayors of Greater Manchester and Merseyside.
  • Closure of Bolton and Liverpool Lime Street stations for engineering work. 
  • Bus and rail services mystery shopping surveys

Future work is planned to include -

  • Bus services information and quality.
  • Monitoring the rail passenger experience including on train and station facilities.
  • Information - the availability of multi modal information on transport websites and at rail/bus stations and transport interchanges.
  • The passenger experience at airports including public transport connectivity
  • Bringing forward passenger concerns to the attention of the appropriate providers and procurers and striving to achieve improvements on behalf of passengers.
  • Reacting to consultation requests and other issues as they arise.

TWNW will continue to work in partnership with other user bodies including Transport Focus, Bus Users UK, the Campaign for Better Transport, Community Rail Partnerships and Railfuture.

See Home page for our most recent Annual Review 2018-19.

Updated 7th April 2020

  2013 TravelWatch NorthWest